Complaints Policy

Complaints Policy

How do I make a complaint to Australian Cervical Cancer Foundation (ACCF)?
You can lodge your concerns by email, phone or mail. All complaints will be directed to our Complaints Manager for consideration and resolution.

Please provide your contact details in case we need to request more information and/or provide you with updates on the progress of your complaint and resolution.

Write to us
Please address your letter to “The Complaints Manager.”
You can send your letter by:
Post: Australian Cervical Cancer Foundation, PO Box 1008, Fortitude Valley, Qld, 4006.

Call us
Please phone us on 1300 727 630 or +61 7 3177 1099 – Monday to Thursday 9am – 4 pm

Should our phone be unattended, you can leave a message detailing the nature of the complaint, your name and a contact number or email. We will return your call as soon as possible.

Next steps?
We will acknowledge receipt of your complaint as soon as possible. Typically, this happens within five business days.

Most complaints will be sent a full response and outcome within thirty business days from date of receipt.

For more serious or complex situations we may need more time to investigate. If your complaint takes longer to resolve than the thirty business days, we will explain the delay and keep you regularly updated.

What can I do if my complaint is not resolved?
If you feel we have not resolved your complaint, you can refer your complaint ACCF’s Chief Executive Officer.